Customer Service

Payments can be made with Visa, Mastercard, American Express, Discover, JCB, PayPal or Google Wallet.

 :: SALES TAX                                                                                                        
Sales tax (8.875%) will be charged for purchases shipped within New York state.

:: PACKAGING                                                                                                       
All items are packaged in attractive gift boxes inside a padded package. 

:: WARRANTY / REPAIR POLICY                                                                           
All Mai Flores jewelry is handmade using quality craftsmanship and we stand behind our products.

Each piece is individually inspected and approved to be free of defects prior to sale.

If your Jewelry is in need of repair within 3 months from date of receipt, please contact us at info@maiflores.com, before you send it.

Do not send anything without first contacting us and getting an approval by email along with an exchange code.

Please provide as much of the following information as possible:

Purchaser’s full name; Date & location of purchase; Sales Receipt Number; Product Code; Description of jewelry; and what needs repair.

Charges may apply and you will be notified at the time the jewelry is assessed and prior to beginning repair if charges will be applied.

For your protection, all returns must be packaged in a padded envelope and insured.

:: RETURN / EXCHANGE POLICY                                                                          
We have a no return policy. Customers who make website orders are entitled to a nonrefundable merchandise credit.

Jewelry items are accepted for exchange if returned within 30 days from receipt of purchase.

Jewelry must be sent back, unworn, tags attached and in their original packaging in saleable condition, and accompanied by a sales receipt.

Do not send anything without first contacting us at info@maiflores.com.

Please provide as much of the following information as possible:

Purchaser’s full name; Date & location of purchase; Sales Receipt Number; Product Code; Description of jewelry; reason for exchange; and the item that you would like in exchange.

Items purchased through the website must be mailed back for exchange. Boutique locations that sell our jewelry are unable to process these orders.

Once you have obtained approval by email, you can send the package for exchange. For your protection, all returns must be packaged in a padded envelope and insured.

:: CUSTOM ORDERS                                                                                              
Special and custom orders can be made. This includes company logos, family crests and other special requests. An original art production fee will be applied.

Please contact us at info@maiflores.com.

:: SECURITY                                                                                                            
Your credit card transaction is safe on Maiflores.com. 

To protect your personal information, we take precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.  Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.  Payment: If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.  PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.  

:: PRIVACY                                                                                                               
We will never share, sell or rent clients information with another company or entity. We only use your information to verify who you are. Your email address is merely used as a unique username when you log in to your account.

                                                                                           
:: MAI FLORES COMMITMENT TO QUALITY                                                             

QUALITY ASSURANCE
Mai Flores is committed to providing high quality products and services to you, our customer. Materials used are purchased only from reputable suppliers in the industry. To maintain strict quality-control requirements, we inspect each hand-made piece of jewelry for functionality, durability, design, workmanship, size, weight, finish, and quality. We want you and the person who may receive the jewelry as a gift to know and feel the quality and value of each piece.

ECO-FRIENDLY
Mai Flores uses eco-friendly materials, such as post-consumer metals (recycled gold and silver).

GOLD / SILVER
We offer a great collection of sterling silver, 14k gold-filled, and 14k gold jewelry. You can also special-order 18k gold and platinum by emailing us at info@maiflores.com for availability and a quote. For more information about metals, please visit our Metal section.

CHOICE
Many jewelry pieces are offered with many options to satisfy your preference or budget. As per above, various high quality metal choices are offered. In addition, many pieces offer you the choice to add a gemstone and to choose from various types and colors of gemstones.

GEMSTONES
Our gemstone jewelry contains quality gemstones in a rainbow of beautiful colors. We look for great quality for the value and check our stones for hue, tone, and saturation of color. You can feel confident about your gemstone purchase, since we purchase from highly reputable sources. Because gemstones are a natural substance you can expect a level of color variation between stones of similar composition and natural inclusions.

The information about the healing properties of gemstones is provided for informational purposes only and is not to be interpreted as medical advice. Any person with a medical condition should consult a physician or qualified health care professional.